Placing a Commissary Order

Commissary items are available for purchase online or by phone through Access Securepak.

To purchase items for an inmate by phone, please call 1-800-546-6283.

To purchase commissary items online for an inmate, visit You will need to create an account if you are not a registered user.

To begin shopping, select a state then a program. From there, you will need to enter the inmate last name. Click on the inmate number to begin shopping. Select items for purchase under the categories tab; add the requested items for purchase into your shopping and follow checkout instructions. The items will ship directly to the inmate.

If you have questions about purchasing, do not contact the Shelby County Sheriff’s Office. You will need contact Access Securepak customer service at 1-800-546-6283. Hours of operation are Monday-Friday 7:30 a.m. - 11 p.m. and Saturday 10 a.m. – 4 p.m.

You may also check the status of your order 24 hours a day, 7 days a week by calling 1-800-546-6283.

Deposit Funds On Inmate Account

Sending money to an inmate is easy. Log on to If you do not have a registered account, you will need to create one. After signing into your account, click the secure deposits tab and select the link to add a recipient to your account. Choose the state the inmate is housed in and the facility. Follow the on screen instructions to deposit funds in the inmates account.

*Please note that deposit service rates to apply.

Agents are available 24 hours a day, 7 days a week. If you prefer to speak with a live representative, call 1-800-345-1884.